I write about my practice and process at ACMI Labs. The most recent example is about spinning up a museum video streaming service for lockdown and beyond.

I have written some papers about my work:

Chan, Sebastian, Paterson, Lucie and Paterson, Lucie. “End-to-end Experience Design: Lessons For All from the NFC-Enhanced Lost Map of Wonderland .” MW19: MW 2019. Published January 20, 2019. Consulted November 24, 2021.

Paterson, Lucie. “Transforming a museum through product management.” MW17: MW 2017. Published February 1, 2017. Consulted November 24, 2021.


Speaking engagements

ACMI the multi-platform museum, guest lecture, The University of Sydney, online, October 2021

Closing the gap in digital literacy, AMAGA Victoria Digital Forum, July, 2021

The Lens: exposing deeply buried collections to a world of possibility, MuseumNext: Digital Collections Summit, online, September 2021

The Museum of the Future, MuseumNext, online, February 2021

The Integrated Museum, Auckland Museum’s Future Slam, March 2021

Interaction Beyond the Touchscreen, Museum Computer Group conference, USA, 2020

The Lost Map of Wonderland: extending a visit beyond the physical, National Digital Forum conference, Wellington, NZ, Nov 2019. 

Evolving an organisation’s culture through design, Web Directions conference, Melbourne, 2018

Authored and presented Transforming a museum through product management, Museums and the Web, Cleveland, Ohio, 2017

How to build an online shop in a month, Let’s Get Real 2016, Brighton, UK

How to Build an Open Website at MuseumNext, Geneva, 2015


Governance roles

Board member, National Digital Forum, New Zealand, Nov 2019 – present.

Committee member, Australian Museums & Galleries Association Victoria.

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