I write about my practice and process at ACMI Labs. The most recent example is about spinning up a museum video streaming service for lockdown and beyond.
I have written some papers about my work:
Chan, Sebastian, Paterson, Lucie and Paterson, Lucie. “End-to-end Experience Design: Lessons For All from the NFC-Enhanced Lost Map of Wonderland .” MW19: MW 2019. Published January 20, 2019. Consulted November 24, 2021.
Paterson, Lucie. “Transforming a museum through product management.” MW17: MW 2017. Published February 1, 2017. Consulted November 24, 2021.
ACMI the multi-platform museum, guest lecture, The University of Sydney, online, October 2021
Closing the gap in digital literacy, AMAGA Victoria Digital Forum, July, 2021
The Lens: exposing deeply buried collections to a world of possibility, MuseumNext: Digital Collections Summit, online, September 2021
The Museum of the Future, MuseumNext, online, February 2021
The Integrated Museum, Auckland Museum’s Future Slam, March 2021
Interaction Beyond the Touchscreen, Museum Computer Group conference, USA, 2020
The Lost Map of Wonderland: extending a visit beyond the physical, National Digital Forum conference, Wellington, NZ, Nov 2019.
Evolving an organisation’s culture through design, Web Directions conference, Melbourne, 2018
Authored and presented Transforming a museum through product management, Museums and the Web, Cleveland, Ohio, 2017
How to build an online shop in a month, Let’s Get Real 2016, Brighton, UK
How to Build an Open Website at MuseumNext, Geneva, 2015
Board member, National Digital Forum, New Zealand, Nov 2019 – present.
Committee member, Australian Museums & Galleries Association Victoria.